Delhi
Fire Forex CP
Suite-51, H Block, Connaught Circle, Block H, Connaught Place, New Delhi, Delhi 110001
+91 11 4023 0536
Last updated: April 9, 2026
Fire Forex Private Limited | License No. NDL.ADII.0086.2025 | Effective: April 9, 2026
Please read these Master Terms and Conditions ("Terms") carefully before accessing this website or availing any service offered by Fire Forex Private Limited ("Fire Forex", "Company", "we", "us", or "our"). By accessing the website, submitting an enquiry, placing a booking, or transacting with us in any manner, you ("Customer", "User", "you") unconditionally agree to be legally bound by these Terms and all applicable laws and regulations of India.
1.1 These Terms govern your access to and use of the website www.fireforex.in (the "Website") and all foreign exchange, remittance, forex card, visa assistance and ancillary services (collectively, the "Services") offered by Fire Forex Private Limited, a company incorporated under the Companies Act, 2013 and duly authorised by the Reserve Bank of India as an Authorised Dealer – Category II (AD-II) bearing licence number NDL.ADII.0086.2025.
1.2 If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and refrain from availing our Services.
1.3 We reserve the right to modify these Terms at any time. The revised Terms will be published on this page with an updated effective date. Continued use of the Website or Services after such publication constitutes your acceptance of the revised Terms.
1.4 These Terms shall be read in conjunction with our Privacy Policy and any additional terms communicated to you at the time of a specific transaction or service.
In these Terms, unless the context requires otherwise:
3.1 You must be at least 18 years of age and legally competent to enter into binding contracts under Indian law to use our Services.
3.2 You represent and warrant that all information you provide to us is true, accurate, current, and complete. Any misrepresentation may result in immediate cancellation of your transaction without refund and may be reported to the appropriate authorities.
3.3 Services are available only to residents and non-residents of India who are eligible to conduct foreign exchange transactions under FEMA and applicable RBI guidelines. Certain services may be restricted to specific categories of customers as required by regulation.
3.4 Transactions on behalf of a minor may be facilitated by a legal guardian, who shall be jointly and severally responsible for compliance with these Terms and all applicable regulations.
4.1 Fire Forex provides the following Services, subject to availability, regulatory approvals, and applicable limits:
4.2 Fire Forex reserves the right to add, modify, suspend, or discontinue any Service at any time without prior notice, to the extent permitted by applicable law.
4.3 All Services are subject to regulatory limits, internal risk thresholds, and availability of foreign exchange. Fire Forex does not guarantee fulfilment of any transaction that violates RBI directions or internal policies.
5.1 Certain Services on the Website may require you to provide personal and contact information. You agree to provide accurate details and to update them promptly if they change.
5.2 You are solely responsible for maintaining the confidentiality of any login credentials, OTPs, or booking reference numbers associated with your transactions. Fire Forex shall not be liable for any loss arising from unauthorised use of your credentials.
5.3 If you suspect unauthorised access to your account or transaction reference, you must notify us immediately at the contact details set out in Clause 25.
5.4 We reserve the right to suspend or terminate access to Services for any account where fraudulent activity, misrepresentation, or breach of these Terms is suspected.
6.1 All customers are subject to mandatory KYC verification in accordance with RBI Master Directions on Know Your Customer (KYC) dated February 25, 2016 (as updated), the Prevention of Money Laundering (Maintenance of Records) Rules, 2005, and FATF recommendations adopted by India.
6.2 You are required to submit the following documents before any transaction is processed (list is illustrative and not exhaustive):
6.3 Fire Forex reserves the right, in its absolute discretion, to decline any transaction if KYC documents are incomplete, unsatisfactory, or inconsistent with the stated purpose.
6.4 Enhanced Due Diligence (EDD) will be applied to Politically Exposed Persons (PEPs), high-risk customers, and transactions above prescribed thresholds.
6.5 We are legally obligated to retain customer records for a minimum period of five (5) years from the date of the transaction or the end of the customer relationship, whichever is later.
7.1 Payment for foreign exchange purchased from Fire Forex may be made by cash (subject to applicable RBI cash transaction limits), RTGS, NEFT, IMPS, UPI, demand draft, or such other mode as may be notified by us from time to time.
7.2 For outward remittances, funds must originate from a bank account held in the name of the remitter. Third-party payments are not accepted unless specifically permitted under RBI guidelines and duly documented.
7.3 Cash transactions of ₹50,000 and above are subject to PAN verification. Cash transactions above ₹2,00,000 per transaction are not permitted except in specific circumstances as prescribed by RBI.
7.4 You represent that the funds used for any transaction are from legitimate sources and are not proceeds of any illegal activity. Any misrepresentation in this regard will be treated as a material breach of these Terms and reported to the relevant authorities.
7.5 Fire Forex shall not be responsible for delays in remittance caused by bank processing times, correspondent bank requirements, or regulatory holds.
8.1 Exchange rates displayed on the Website are indicative only and are subject to change without notice based on inter-bank market movements, RBI reference rates, and prevailing market conditions.
8.2 The Transaction Rate applicable to your Booking will be confirmed by Fire Forex in writing (via email, WhatsApp, or booking confirmation slip) at the time of confirmation. This rate includes our service margin and may differ from the indicative rate displayed at the time of enquiry.
8.3 The Transaction Rate is guaranteed only upon receipt of full payment and KYC-compliant documentation within the time specified at Booking. Failure to complete payment or documentation within the stipulated time may result in the rate being revised to the prevailing rate at the time of actual delivery.
8.4 Fire Forex does not deal in restricted or prohibited currencies. Availability of specific currencies is subject to market availability and RBI approvals.
8.5 All foreign currency notes are subject to inspection. Soiled, torn, mutilated, or counterfeit notes will not be accepted or exchanged.
9.1 Outward remittances are processed under the LRS (for resident individuals) or under other applicable FEMA provisions (for non-residents and corporates). The annual LRS limit is USD 2,50,000 per financial year per individual, or such revised limit as notified by RBI from time to time.
9.2 Remittances are permissible only for purposes authorised under FEMA and the LRS, including but not limited to: private visits, education, medical treatment, employment, emigration, maintenance of close relatives, and investment under Schedule I of the LRS. Fire Forex does not facilitate remittances for prohibited purposes.
9.3 The Customer is solely responsible for ensuring that the purpose, amount, and beneficiary details are accurate. Errors in beneficiary account details that result in misdirected remittances cannot be reversed by Fire Forex once the funds are credited to the correspondent/beneficiary bank.
9.4 Correspondent bank charges (if any) levied at the beneficiary end are the Customer's responsibility and are not within Fire Forex's control.
9.5 Processing time is indicative only. Fire Forex is not liable for delays caused by correspondent banks, beneficiary banks, compliance holds, or international payment system outages.
9.6 All outward remittance transactions will be reported to the RBI as required under FEMA and to FIU-IND as required under PMLA.
10.1 Fire Forex facilitates receipt of inward remittances from abroad and conversion into Indian Rupees at the prevailing rate on the date of realisation.
10.2 The beneficiary must submit a valid FIRC (Foreign Inward Remittance Certificate) request where applicable. Fire Forex will endeavour to issue the FIRC/FIRS in accordance with RBI guidelines.
10.3 Inward remittances are subject to KYC of the recipient and must comply with FEMA provisions governing the purpose of inward remittance.
10.4 Fire Forex reserves the right to place a hold on inward remittances pending KYC verification or clarification of the purpose of remittance as required by applicable regulations.
11.1 Forex Travel Cards are prepaid, multi-currency travel cards loaded with foreign currency for use by the cardholder during international travel. The cards are issued by licensed banking partners and governed by the terms of the respective card issuer in addition to these Terms.
11.2 Loading and reloading of the Forex Card is subject to FEMA limits applicable to the purpose of travel and the overall LRS cap for the individual in the relevant financial year.
11.3 Fire Forex is not responsible for merchant declines, ATM access issues, network outages, or card fraud once the card has been issued and handed over to the Customer. Any such issues must be reported directly to the card issuer.
11.4 Unused balances on the Forex Card may be encashed on return, subject to applicable currency buy-back rates prevailing at the time of surrender and any card issuer fees. The buy-back rate may differ from the loading rate.
11.5 The Customer must report a lost or stolen Forex Card immediately to the card issuer's helpline. Fire Forex will assist in escalation but cannot directly block or replace cards issued by third-party banking partners.
12.1 A Booking is created when Fire Forex issues a written confirmation (booking slip, email, or WhatsApp message) specifying the Transaction Rate, currency, amount, and delivery/collection details.
12.2 The Transaction Rate is locked at the time of Booking subject to receipt of full payment and compliant KYC documents within the period stipulated in the Booking confirmation. If payment or documents are not received within this period, Fire Forex reserves the right to cancel the Booking or apply the prevailing market rate at the time of actual fulfilment.
12.3 Online bookings or enquiries made via the Website are not confirmed Bookings until acknowledged in writing by a Fire Forex representative. Fire Forex is not bound by any rate shown on the Website prior to such written confirmation.
12.4 Fire Forex reserves the right to decline, revise, or cancel any Booking in the event of a manifest pricing error, regulatory restriction, or market disruption beyond our reasonable control.
13.1 Once a Booking is confirmed and payment is received, cancellation requests must be submitted in writing to the Fire Forex branch or via email. Verbal cancellation requests will not be entertained.
13.2 Cancellation of a confirmed Booking may attract a cancellation fee and will be subject to the buy-back rate prevailing at the time of cancellation. The difference between the Transaction Rate and the buy-back rate shall be borne by the Customer.
13.3 Outward remittances already dispatched through SWIFT or other payment rails cannot be cancelled or recalled. Recall requests, if any, will be attempted on a best-effort basis with no guarantee of success, and any charges levied by correspondent or beneficiary banks for the recall shall be borne by the Customer.
13.4 Refunds, where applicable, will be processed within 7–10 business days from the date of approval of the cancellation request, subject to KYC verification of the refund beneficiary. Refunds will be made by the same mode as the original payment where practicable.
13.5 Service fees, processing charges, and GST paid to Fire Forex are non-refundable unless the cancellation is attributable solely to Fire Forex's fault.
13.6 Visa assistance fees are non-refundable once the application has been submitted to the consulate or visa processing agency, irrespective of the outcome of the visa application.
14.1 Foreign currency notes and forex cards may be collected from a Fire Forex branch during business hours. Home or office delivery may be available in select locations subject to an additional delivery charge and verification requirements; availability is confirmed at the time of Booking.
14.2 The Customer or authorised representative must present the original KYC documents and the Booking confirmation at the time of pickup or delivery. Fire Forex reserves the right to withhold delivery if documents are not in order.
14.3 Title and risk in foreign currency notes passes to the Customer upon physical handover and receipt of the Customer's signature on the delivery acknowledgement.
14.4 Fire Forex is not responsible for loss, theft, or misuse of currency notes or forex cards after handover to the Customer or the Customer's authorised representative.
14.5 If the Customer fails to collect the Booking within the validity period specified in the confirmation, Fire Forex may cancel the Booking and apply the provisions of Clause 13 above.
15.1 GST: GST is applicable on the service component of foreign exchange transactions as per the rules notified under the IGST Act, 2017 and the CGST Act, 2017. The GST amount will be disclosed to the Customer at the time of Booking and shall be borne by the Customer.
15.2 TCS (Tax Collected at Source): Under Section 206C(1G) of the Income Tax Act, 1961, Fire Forex is required to collect TCS on remittances under the LRS and on the sale of overseas tour packages at the rates prescribed by the Government of India from time to time. The current applicable rates are:
15.3 TCS collected will be deposited with the Government of India against the Customer's PAN and will reflect in the Customer's Form 26AS / Annual Information Statement. TCS is adjustable against the Customer's income tax liability at the time of filing returns.
15.4 Any change in tax rates, new levies, or regulatory charges imposed by the Government of India or RBI after the date of Booking but before settlement shall be passed on to the Customer.
15.5 Fire Forex is not a tax advisor. Customers are advised to consult their chartered accountant or tax advisor for guidance on the tax implications of their foreign exchange transactions.
16.1 Fire Forex is required under PMLA and RBI guidelines to monitor all transactions for signs of money laundering, terrorist financing, and other financial crimes.
16.2 We are legally obligated to file Suspicious Transaction Reports (STRs) and Cash Transaction Reports (CTRs) with FIU-IND without informing the Customer. Tipping off a customer about such reporting is prohibited by law.
16.3 Fire Forex reserves the right to suspend, delay, or refuse any transaction that raises AML/CFT concerns, without any liability to the Customer for such action.
16.4 Customers must not use Fire Forex's services for structuring transactions (splitting larger amounts into smaller amounts to evade reporting thresholds), layering, or any other activity designed to conceal the origin of funds.
16.5 Fire Forex will cooperate fully with investigating authorities, including sharing transaction records and customer information, as required by law and court orders.
17.1 You agree that you will not:
17.2 You agree to indemnify and hold Fire Forex, its directors, officers, employees, and agents harmless from and against any claims, damages, losses, penalties, or expenses (including legal fees) arising from your breach of these Terms or your negligent or wrongful conduct.
18.1 All content on this Website — including but not limited to text, images, graphics, logos, rate displays, software, design elements, and data compilations — is the exclusive intellectual property of Fire Forex Private Limited or its licensors and is protected by applicable Indian and international intellectual property laws.
18.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Website solely for personal, non-commercial purposes. This licence does not include the right to sublicense, sell, reproduce, distribute, transmit, create derivative works from, or commercially exploit any content of the Website.
18.3 The Fire Forex name, logo, and related marks are registered or common law trademarks of Fire Forex Private Limited. Unauthorised use of our trademarks is strictly prohibited.
18.4 Any feedback, suggestions, or ideas submitted by you regarding the Website or Services shall be deemed non-confidential and Fire Forex shall be entitled to use them without restriction or compensation to you.
19.1 The Website and all content thereon are provided on an "as is" and "as available" basis without any representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
19.2 Exchange rates, regulatory information, and country-specific requirements displayed on the Website are updated on a best-effort basis and may not reflect real-time market conditions or the most current regulatory position. Customers must verify current requirements with the relevant regulatory authority or Fire Forex directly.
19.3 Fire Forex does not guarantee uninterrupted, timely, or error-free access to the Website. We reserve the right to suspend access for maintenance, upgrades, or unforeseen technical issues without prior notice.
19.4 The Website may contain links to third-party websites for convenience. Fire Forex does not endorse or control such websites and is not responsible for their content, accuracy, or privacy practices.
19.5 Visa assistance is provided as a facilitation and documentation support service only. Fire Forex does not guarantee visa approval, which is at the sole and absolute discretion of the respective consulate, embassy, or immigration authority.
19.6 Travel insurance is facilitated through licensed third-party insurers. Fire Forex does not underwrite or guarantee any insurance claims. All claims are subject to the terms and conditions of the respective insurance policy.
20.1 To the fullest extent permitted by applicable law, Fire Forex shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of data, loss of goodwill, or business interruption, arising from or in connection with your use of the Website or Services, even if we have been advised of the possibility of such damages.
20.2 Our aggregate liability to you for any direct loss arising from any transaction shall not exceed the total service fee paid by you to Fire Forex for that specific transaction.
20.3 Fire Forex shall not be liable for any loss arising from:
20.4 Nothing in these Terms excludes or limits our liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded or limited by applicable law.
21.1 Fire Forex collects, processes, stores, and shares your personal and financial data as described in our Privacy Policy, which is incorporated into these Terms by reference.
21.2 By availing our Services, you consent to the collection and processing of your personal data — including KYC documents, transaction records, and contact information — for the purposes of KYC compliance, transaction processing, regulatory reporting, customer communication, and fraud prevention.
21.3 We may share your data with RBI, FIU-IND, SEBI, Income Tax authorities, correspondent banks, card issuers, and other regulatory bodies as required by law. This sharing does not require your additional consent.
21.4 Your data is retained for the period required by applicable regulations (minimum five years) and in accordance with our data retention policy.
21.5 You have the right to access, correct, or request deletion of your personal data to the extent permitted by applicable law. Such requests may be submitted to privacy@fireforex.in.
22.1 These Terms and all transactions conducted through Fire Forex are governed by and construed in accordance with the laws of the Republic of India, including FEMA, PMLA, the Consumer Protection Act, 2019, and the Information Technology Act, 2000, as applicable.
22.2 In the event of any dispute arising from or relating to these Terms or any transaction, the parties shall first attempt to resolve the dispute amicably through direct negotiation within 30 days of the dispute being notified in writing.
22.3 If the dispute is not resolved by negotiation within the said period, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The language of arbitration shall be English.
22.4 Notwithstanding Clause 22.3, either party may seek urgent interim or injunctive relief from the courts of New Delhi, India, without waiving the right to arbitration. The courts of New Delhi shall have exclusive jurisdiction over all matters not subject to arbitration.
23.1 Fire Forex is committed to fair and prompt resolution of customer complaints. If you have a grievance regarding any Service, you may:
23.2 Grievance Officer: The details of our designated Grievance Officer are published on the Website and updated as required by applicable law.
23.3 For complaints related to digital transactions, you may also escalate to the National Payments Corporation of India (NPCI) or the relevant card network (Visa / Mastercard) as applicable.
24.1 All rate sheets, pricing models, customer databases, internal processes, and business information of Fire Forex constitute proprietary and confidential information. You agree not to disclose, reproduce, or use such information for any purpose other than completing your own transaction.
24.2 Screen captures, recordings, or screenshots of the Website's rate displays or admin panels obtained without authorisation are prohibited and constitute a violation of Fire Forex's intellectual property rights.
24.3 If you are an employee, agent, or business associate of Fire Forex, any separate confidentiality or non-disclosure agreement executed between the parties shall govern in addition to these Terms.
24.4 These Terms do not create any joint venture, partnership, employment, or agency relationship between you and Fire Forex.
24.5 If any provision of these Terms is found by a court or arbitral tribunal to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
24.6 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
For enquiries, complaints, or any correspondence relating to these Terms, please contact us at:
These Terms were last revised and effective from April 9, 2026. All prior versions of the Terms and Conditions are superseded by this document.